Change Management (CM)

Implement a 3-year CM master plan using a phased approach to manage change effectively. The following elements are integral to ensuring smooth adoption across the organisation:

Change Impact Analysis (CIA) - Conducted CIA to evaluate the impacts of Google Workspace implementation. Findings contributed to informed decision-making processes on managing stakeholders, training, and communication, as well as ensured a proactive approach to managing any potential challenges.

Change Readiness Assessment (CRA) - Conducted a thorough CRA to evaluate the stakeholders’ preparedness for the implementation. Used findings to develop stakeholder management, training, and communication strategies to maximise readiness for a smooth transition.

Stakeholder Management - Developed a stakeholder management plan that included identifying commitment levels, resistance, and recognising supportive stakeholders. This helped address resistance, built buy-in, and fostered a positive attitude towards change.

A Comprehensive Training Management - Equipped users with necessary skills by delivering training through quick guides, self-learning videos, instructor-led modules, Train-the-Trainer (TTT), and in-person workshops, to accommodate different learning styles and the Covid-19Pandemic MCO. Provided ongoing support to address any concerns or issues.

Structured Communication Planning and Dissemination - Developed a detailed communication plan to ensure effective communication throughout the rollout, including regular updates and feedback mechanisms for seamless transition and user engagement. Provided regular updates through newsletters and emails to keep stakeholders informed and engaged.

Compliance Audit - The Compliance Audit ensured users’ adherence to regulations, policies, and standards of using Software-as-a-Service. Findings guided corrective actions and ensured ongoing compliance through monitoring and periodic audits.

User Satisfaction Survey (USS) - USS surveys gathered users’ feedback on information, system, and service quality, intention to use the system, and satisfaction. Insights were utilised to improve user experience.

Impact Studies - The impact study quantified project return on investment and evaluated overall impact. Findings highlighted the value proposition, informing stakeholders of the positive impact of the project.